Delete your Sella account
Applies to the app Sella: fideliza a tus clientes, published by THE BUSINESS PARTNER, CONSULTING S.A.S. · Last updated: September 26, 2026 · Versión en español
You can ask us at any time to delete your account and all the data linked to it. It's free and you don't need to give a reason.
How to request deletion
In the app: Profile → Delete account (deleted instantly). By email, like this:
- Email contacto@sellapp.com.co from the address you signed up to Sella with.
- Use the subject
Delete my account. - Say whether your account is a customer or a business account. If you're a customer who joined through a business's QR (no password), include the registered mobile number and the business name.
We'll confirm receipt within 3 business days and complete the deletion within 15 business days of your request. You can also write to admin@tbpconsulting.com.co, the personal-data channel in our policy. We'll email you when it's done.
What data is deleted
- Your sign-in account (email and password), if you have one.
- Your profile: name, mobile number and birthday.
- If you're a customer: all your stamp cards, stamps, rewards, visit history, passports, «Bring a friend» invitations, review requests, the record of delivery codes you used and your consent record. Google Wallet passes are marked expired (you can remove them from your wallet). Passport redemptions are kept without your name or any identifier, as support for reimbursements between businesses.
- If you're a business: your business settings, images, promotions, delivery codes, cashiers and the cards issued to your customers with all their history at your business.
- Your device identifier used for notifications. In Apple Wallet the pass is voided; for 30 days we keep only the pass's technical code (without your name or data) so your iPhone marks it as deleted.
What data is kept and for how long
- Billing records of businesses on a paid plan: kept for the periods required by Colombian accounting and tax law, with no app data attached.
- Backups: may keep information for up to 30 more days, after which they are overwritten automatically.
Only want to delete some of your data?
You can also ask us to delete only some data (for example, your mobile number or birthday) without closing your account. Write to the same address saying what you want deleted. You can also edit or clear those fields directly from your profile in the app.
More details in our Privacy policy.